Refund policy

At Furnviro, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

1. Refunds for Manufacturer Defects or Shipping Damage

If your item arrives with manufacturer defects or shipping damage, please contact us within 30-day of delivery.

  • Evidence: Provide clear photos and/or videos as evidence for verification.

  • Resolution: Once confirmed, we will offer a full refund or a replacement at no additional cost.

  • Time Limit: Please note that claims submitted after 30-day may not be eligible for free replacement or refund.

2. Returns for Non-Defective Items (Change of Mind)

If you wish to return an item for reasons such as change of mind, size issues, or personal preference, the following conditions apply:

  • Return requests must be submitted within 30 days of receipt.

  • The customer is responsible for return shipping costs.

  • Condition Requirements:

    • Unused and uninstalled.

    • In original sealed packaging.

    • In resalable condition with all tags attached.

    • Proof of purchase is required.

3. Return Process

NOTE: Read the Return Policy above to determine if your order is eligible for a refund/return.
Step 1: Submit inquiry at support@furnviro.com, including reason for return
Step 2: We confirm your eligible refund amount based on your return reason and the items in your order.
Step 3: We provide a return address and shipping label instructions. If you do not follow our instructions we will not be able to refund you.
Step 4: You are responsible for the cost of shipping the item. We do not cover return shipping or provide prepaid labels. Please print your order confirmation email and include it with your return package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number (if applicable).
Step 6: We will process your return within 5 business days after we receive your returned item.
Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.

If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
(To check the status of your refund, please visit the your Account- Orders history page.）

To initiate a return, please contact us at: 📧 support@yrhhome.com

Once authorized, please ship the item(s) to our fulfillment center: Address: RM 102, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong. Note:.Returns sent without prior authorization will not be accepted.

Photo Requirements

  • Original Item in Packaging: Provide at least one photo of the item inside its original packaging (if the item is already sealed, additional photos are not required).

  • Outer Packaging: Provide at least one clear photo of the outer packaging showing all sides. For large items, ensure the photos show the packaging is not visibly damaged.

Return charge rate and extra shipping fee

  • Order(s) not rejected due to damage to the outer packaging, or order(s) that have been received but the package remains unopened：The customer is responsible for the return shipping cost;
  • Returning is asked even though the replacement of broken and defective parts for free：The customer is responsible for the return shipping cost;
  • The package(s) has been opened, and the original packaging is intact; however, you don't want/need/like the item(s) or the items isn't as you expected or you purchase an incorrect dimension of item：10% of the actual payment amount will be deducted，the customer is responsible for the return shipping cost;
  • The package(s) has been opened, and the original packaging is not intact; however, the item(s) remain unassembled, undamaged, and resalable:10% of the actual payment amount will be deducted，the customer is responsible for the return shipping cost;
  • Note that 10% of the actual payment amount = order amount - (service fee+packaging fee+shipping fee). That means that you will get 90% of the actual payment amount as refund.

4. Refund Processing Time

  • Refunds are processed within 5 business days after we receive and inspect the returned item(s).

  • Refunds may appear on your credit card statement in the next billing cycle.

  • Banks may take 5 business days to complete the transfer.

  • Exchanges and replacements are subject to product availability.

5. Non-returnable items

We will not accept returns in the following situations:
1. Without sufficient required information such as proof of purchasing. ❌
2. beyond the 30-day return period after received. ❌
3. Assembled. ❌
4. Scratched or damaged due to improper unpacking, installation, cleaning by user. ❌
5. Damaged by misuse, negligence, intention and accidents. ❌

6.Refund due to items not received

1. If you have not received your package within 60 natural days. You can apply for a full refund after emailing us. If the customer wishes to have the parcel re-shipped due to the incorrect address provided by the customer, the shipping cost will not be covered by furnviro.
2. The refund will be refused if you don't claim to have the package even if carrier get the receipt, but we can help you claiming compensation from the carrier by providing you with information about it.
3. Don't refund for the package lost in transit, But we will send you a brand new replacement package.

7. Order Cancellations

  • You may cancel your order for a full refund within 48 hours of purchase. If the order has already been shipped, please follow our return process after receiving the item. No hidden handling fees will be charged for valid cancellations.

9. Important Notice

Please inspect your items within 30 days of delivery. If you notice any damage or defects, contact us immediately with photos at: 📧 support@furnviro.com